Terms & Conditions

1. Introduction: Welcome to Hastkala, an online platform that showcases and sells handmade and traditional crafts from artisans across India. By accessing or using this platform, you agree to abide by the following Terms and Conditions. Please read them carefully as they govern your use of the website, products, and services offered by Hastkala.

2. User Registration and Account: To use certain features of Hastkala, users may be required to create an account. Users must provide accurate and complete information during registration. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. In case of any unauthorized use of your account, please notify Hastkala immediately.

3. User Conduct: You agree to use Hastkala responsibly and in compliance with all applicable laws and regulations. You shall not engage in any behavior that disrupts or interferes with the functionality of the website or infringes on the rights of others. Misuse of the website, including but not limited to hacking, uploading harmful content, or engaging in fraudulent activities, is strictly prohibited.

4. Product Descriptions and Availability: Hastkala strives to provide accurate product descriptions, but we do not guarantee that the information provided is error-free, complete, or current. The availability of products may vary, and we reserve the right to discontinue any product at any time without notice. Colors and designs may slightly differ from the images displayed due to lighting and photography.

5. Pricing and Payments: Prices for products are listed on the website and are subject to change without prior notice. Hastkala ensures that all pricing information is accurate; however, in the event of any errors, we reserve the right to correct them and modify your order accordingly. Payments can be made using the methods provided on the website. All transactions must be completed before products are shipped.

6. Shipping and Delivery: Hastkala aims to process and deliver orders promptly. However, delivery timelines may vary depending on location and external factors such as courier services. We are not responsible for any delays caused by factors beyond our control. You are responsible for providing accurate delivery information. In case of incorrect addresses or delivery failures due to user error, any additional costs will be borne by the user.

7. Returns and Refunds: Hastkala accepts returns for products that are damaged during transit or if the wrong product has been delivered. To be eligible for a return or refund, you must notify us within seven (7) days of receiving the product, and it must be unused and in its original packaging. Refunds will be processed once we verify the return. Please note that personalized or customized products are not eligible for return.

8. Intellectual Property: All content on Hastkala, including but not limited to text, images, logos, and designs, is the intellectual property of Hastkala or its licensors. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

9. Limitation of Liability: Hastkala shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the website or its products. This includes, but is not limited to, loss of data, loss of profits, or damage to property.

10. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in [City], India.

By continuing to use Hastkala, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using the platform.